FAQ & Policies
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FAQ & Policies

If you are a wholesale customer looking for information on shipping, returns or exchanges for large orders, please email info@doodlepants.com for more information and we would be glad to help you.

 

Shipping Information

We ship to all states in the USA as well as Canada. If you would like to ship an item/s to an international address, contact us at info@doodlepants.com and we will help you set that up.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Returns Policy for Retail Customers

Customers may return most new, unopened and unworn items with tags included, within 7 days from delivery date. This does require a 15% restocking fee, and customer is responsible for all return shipping charges.

In the event that we make a mistake with your order (i.e. you received an incorrect or defective item, etc.), we are happy to pay the return shipping costs. If this is the case, please email info@doodlepants.com with your order #, along with a photo of the incorrect or damaged item.

You should expect to receive your refund within 3-4 weeks of sending your package to the return address. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or email us at info@doodlepants.com and we will help you with processing the return/exchange.

 

What if I ordered from somewhere else?

There are variety of other online retailers that carry our Doodle Pants brand. If you would like to request a refund for your order placed through one of these sites, this must be done on the site you purchased from. We cannot process refunds for orders not placed on www.DoodlePants.com
 
If you are unsatisfied with the item you received, please contact the customer service department on the website you ordered from. We cannot send replacements for any items not ordered directly through www.DoodlePants.com. You are welcome to return a product through where you originally purchased, and if interested order a new pair either through them or directly through us. 
 
Please do contact us if you received your item straight out of the package with a manufacturing issue, before washing or wearing.

 

Exchange Policy for Retail Customers

Once you have completed the exchange process and we receive your item(s) that you sent back to us, and we verify that everything is in proper condition, we will send out your replacement product(s). Turnaround times vary depending on the speed of the postal carrier, but you should expect to see your package within 5-10 days, if not sooner, as transit time also varies depending on your location.

Our warehouse mailing address for returns and exchanges is:

Doodle Pants

3030 Baseline Ave

Santa Ynez, CA 93460

Please be sure to follow the protocol for returns or exchanges before sending back products, as we need to be prepared to receive your package and process it correctly. Please wait for confirmation of your return/exchange request. You can find the procedures for returns and exchanges outlined above.

 

A NOTE ON RETURNS AND EXCHANGES: We guarantee our products for the first six months of use, provided that they have been cared for according to washing instructions. We cannot provide compensation for products that have been subject to improper care, excessive wear and tear from immoderate use, or that have been purchased and worn prior to the six month time frame. If you have a sizing issue or quality issue with a product that was purchased prior to this time frame, product unused, we would be happy to discuss a solution.

 

Sizing Guide

Although our sizes are outlined for all individual products, we are often asked whether or not our products will fit our customers.

All of our products fit true to size, so you can feel confident in selecting a size during your order.

Our signature leggings are very versatile - they are made from stretchy knit material, so you will often find that your child can get use out of them past the suggested age range for each size. Our leggings increase in length with each step up in size. If you accidentally order a pair too big, they’re easy to roll up. And if your child is out of range of the upper sizes, the leggings can usually still stretch to accommodate larger toddler bodies.

For individual sizing questions, feel free to reach out to info@doodlepants.com and we would be happy to help evaluate your sizing quandaries as best we can. We are a staff of mothers who know how it is to shop online for growing children with various body types!

 

Promotional Code Policy

We are excited to offer special promotional codes to our retail customers at different times throughout the season. Any retail orders placed with use of an active* promo code will be honored. If you are unable to use a valid active code, or if you have any issues during checkout, please email us at info@doodlepants.com and we would be glad to assist you.

*Please note that we are unable to apply promotional discounts to orders that were placed outside of the time frame of an active promotional code. If different promotional codes are active in succession of one another, we will honor the code active at the time of your order. We cannot apply promotional discounts from codes available before or after the time of your purchase, that were not active at the time of your purchase.

 

I didn't receive my discount code for signing up for the newsletter!

First thing to do would be check your Spam email inbox, sometimes we unfortunately wind up in there. Be sure to mark us as a safe sender so it doesn't happen again!

If it's not in there, please reach out to us via our online chat feature or by emailing info@doodlepants.com. We would be glad to assist you and provide you with a code to use for your first purchase. 

 

Can I sell on a website other than my own?

If you are carrying Doodle Pants as a retailer, you are required to sell only on your own web domain. Any other selling venues require express approval before advertising or listing our products. Sales on 3rd-party sites are strongly prohibited otherwise. This includes eBay, Amazon, Wal Mart, Facebook, etc. 

 

 

 

 

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